eShopNI.com Returns Policy

This Returns Policy applies to products purchased from eShopNI.com Ltd only and not any other supplier advertising or selling through the eShopNI.com website. Each product product purchased on eShopNI.com checkout system will clearly show who the supplier is. Please check you purchased a product supplied by eShopNI.com and not from an individual or business using eShopNI.com to sell their goods or services.

eShopNI.com will accept whole orders (except special orders) back unopened in the Original Packaging for whatever reason within 7 days of receipt. You will need to return the goods back to us via an eshopni.com approved courier, please note the initial delivery cost will need to be covered by you. eShopNI.com does not accept part order returns. eShopNI.com will not accept part orders returned such as flooring or any other products in situations that they are not required or left over. We advise that all quantities are checked prior ordering. eShopNI.com do not accept returns in the case of items made to measure such as blinds or carpets cut to size or any other order or part order that is made to size.

All credits will be processed within 28 days. Please note that eShopNI.com will only refund delivery costs if the return is a result of eShopNI.com error. If you decide to cancel your order before delivery for whatever reason, except special orders, a £30 administration charge applies. If an order has been dispatched further charges may apply. In the case of a verbal order eshopni.com will always read back your order at the time, and your agreement will form a contract. eShopNI.com is unable to cancel or refund any monies paid on special order items after they have been ordered.

Check that all products are flawless before using them. eShopNI.com will not accept any claims for damaged, faulty or miss-described items such as flooring or other fitted items once the flooring or other items has been installed or fitted. Where the buyer has used or installed the goods such use or installation shall be taken as conclusive evidence that the buyer has accepted that the goods are in perfect condition. You must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put. Returns must be arranged beforehand by emailing orders@eshopni.com to obtain a Returns Authorisation number.

These terms & conditions of sale do not affect your statutory rights as a consumer. To understand our obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Returns Are Simple!

Check the purchase was from eShopNI.com and not another supplier advertising or selling through the eShopNI.com website. Each product purchased on the eShopNI.com checkout system will clearly show who the supplier is. Once you are satisfied eShopNI.com supplied the product simply email orders@eshopni.com to obtain a RA (return authorization) number, provide full details of your original order:
Order ID
Order date
Your name
Your email address

You must include the original shipping documents that you received with your original order. This will help us find your order to process the refund/return.

Within 30 days of receipt of your goods (including gifts), subject to our terms and conditions, you may return any of the following items to eShopNI.com, for any reason, for a full refund (we will also refund the freight cost if the return is because of our mistake):

• Any product in its original condition with original packaging and accessories Any unopened (must be still in its plastic wrap) CD, DVD, software, video game, cassette tape, vinyl record, or VHS video tape
• Any software title purchased by download (you must delete the software from your computer)
• We can only process returns and refunds for items purchased from eshopni.com
• We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after shipping, will be charged a restocking fee of £ 25 or 5% at our discretion. We cannot accept items returned after 60 days or that are in unsellable condition, or that have missing parts.

Special Exceptions

Computers systems, mobile phones and some electrical goods. These products cannot be returned more than 30 days after shipping to you. Please contact the manufacturer directly for return information where their returns policy is longer than that listed at this site.

Exchanges of Damaged or Defective Items

eShopNI.com can exchange items only if they are defective or damaged. To exchange an item send and email to orders@eshopni.com

Refunds

We'll notify you via e-mail of your refund once we've received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 20 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.

Returning a gift?

You'll receive a gift certificate for the value of your return, which can be used at any time toward your purchases at eShopNI.com. Gift certificates can only be used for purchases from eshopni.com supplied products and not other products supplied by any other business or individual on eShopNI.com. The gift certificate will be mailed to you at the same address to which the order was shipped.

Did you use a promotional voucher, code or certificate?

If you paid for all or part of an item you want to return with a promotional coupon or code, that part of your refund will be credited to your account, available to use the next time you place an order at eShopNI.com. This does not apply if the promotion has expired.

Packing and Sending Your Return

Just a few simple steps:
Send an email to orders@eshopni.com marked for the attention of RETURNS DEPARTMENT and obtain a mailing label.
Pack the items along with the packing slip (receipt) securely in a box. Please ensure you use sufficient padding to avoid damage in transit.

All damaged goods remain your responsibility unless receipt was declined by you due to damage in transit. You can use the box the items arrived in or another box, if you prefer. Affix the shipping label to the outside of the box. Please note that return mailing labels obtained from our RETURNS DEPARTMENT are valid for domestic returns only. In addition, if you use a mailing label provided by our RETURNS DEPARTMENT and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.

Lost Your Packing Slip?

Don't worry! If you ordered the item yourself, you can still return it via our RETURNS DEPARTMENT. What if the item was given to you as a gift, and you don't have the packing slip or the order number? No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the appropriate address below:
For all products except desktop and notebook computers and Mobile phones:

Returns Department:

25a Newtownbreda Road
Belfast BT8 6BQ
Northern Ireland

Still have questions?

You can contact us by email: info@eshopni.com

EMAIL LINK